Terms & Conditions

1. Introduction

Welcome to GritnCode. These Terms and Conditions govern your use of our personal training sessions, group training sessions, Hyrox training sessions, and introductory offers. By purchasing, booking, or participating in any of our services, you agree to comply with the terms below.

2. Definitions

Company: GritnCode
Client: Individual booking/participating in training sessions
Trainer: Certified personal trainer conducting sessions
Session: A booked personal training, group training, or Hyrox workout session
Recurring Payment: Monthly or term-based subscription charge

3. Booking, Payments & Packages

All sessions must be booked through the Technogym app.
Payments are processed online via a provided link, either by subscription or one-time payment.
Recurring Payments are due monthly or as agreed by package. Failure to pay will incur a AED 200 administration fee. Payments overdue by 30 days will trigger full billing of the remaining contract value without notice.
No refund is offered unless a double charge or error occurs from our side.
Cancellation of recurring payment must be submitted no less than 14 days before the next billing cycle.
Promo codes and discounts must be applied at the time of purchase and are not combinable. They apply only to consumer accounts. GritnCode may void any promo code or discount without notice.
Sales tax will be added automatically. Any errors must be reported within 1 year for tax refund eligibility.
GritnCode reserves the right to adjust package fees with one month’s notice. If clients do not agree, they may cancel without penalty.
Overdue payments may result in suspension or termination of packages. Debt collection may be pursued.

4. Personal Training Policies

All personal training sessions must be booked through the Technogym app with payment completed. A minimum 8-hour notice is required.
Clients may book up to 10 days in advance.
Sessions must be used within the commitment period. For weekly plans (e.g. 2x, 3x, 4x/week), sessions must be used within the respective week.
E.g. 3 PT/week = 12 sessions/month must be completed within the month.
Exception: Up to 1 session may be moved to the next week if pre-approved by coach.
No carry-over of unused PT sessions beyond monthly cycle.
PT memberships allow freezing:
15 days for 3-month packages
30 days for 6-month packages
Flexible PT packages have a fixed expiry. No extension is allowed, and sessions must be used before expiry.
Personal Training cancellation is 8-Hours prior to the session
Personal Training booking is max 3 hours prior to the session
Session rescheduling is not Guaranteed, it's subject to coach availability and must be approved by the coach. Coach reserves the right to deny rescheduling requests at its discretion.

5. Group Training Policies

All group training sessions must be booked through the Technogym app.
Clients with membership may book up to 10 days in advance; all others may book up to 5 days.
Entry to group training is not allowed 6 minutes after session start. Punctuality is mandatory.
Monthly packages (e.g., 12 sessions/month) must be used within the month.

/ Maximum rollover of 2 sessions is allowed to the next month.

/3-month minimum commitment applies.

/Cancellation is permitted 14 days before the end of month 3. If not received, the package renews for another 3 months.

/Group class memberships allow 15-day freezing during 3-month commitments.
Flexible packages have a fixed expiry with no extensions. All sessions must be used within the expiry period.
Class cancellation is 4-Hours prior to the class
Class booking is max 45min prior to the class

6. Introductory Packages

Only one introductory package can be purchased per client. Clients may choose from:
/ 21-day package (no extension or freeze allowed, must be used within 21 days, no guarantee of results, redeemable only toward mid- or long-term commitment packages)
/ Or 1–4 intro sessions (can be bought in one-time bundle or individually, to be used within 14 days)
Redemption of any expired intro package must occur within 7 days of expiration. No exceptions.

7. Polar Watch Rental

If provided, Polar heart rate monitors are considered rentals.
These must be returned in good condition after the end of the subscription or package.
Lost or unreturned devices may result in a replacement charge.

8. Waiting List Policy

We do have a waiting list. Priority is given to motivated individuals looking to stay active and fully engage in the GritnCode experience.
You may be informed if you're on the waiting list to ensure we maintain service quality.
Priority will be based on:
/ Existing GritnCode client status
/ Length of time on waiting list
/ Program compatibility

9. Health and Safety

Clients must complete a Par-Q and screening form before starting.
Clients must inform trainers of any medical concerns.
Entry is restricted to clients 18 years and older.

10. Trainer Responsibilities

Trainers, including Hyrox-certified staff, will provide coaching and health guidance.
Trainers undergo continuous education and testing.

11. Client Responsibilities & Punctuality

Clients must arrive 10–15 minutes prior to any session.
Late entries will not be allowed after the warm-up window (“5. Group Training Policies”)
Repeated lateness may lead to booking restrictions:
/ 3 Late bookings withing 30 days will lead to 15 days booking strike
/ Cancellation is within 4 hours of the class

12. Dress Code

Clients and guests must treat GritnCode facilities and one another with respect; failure to comply shall constitute a serious breach of the terms of package, and could result in the loss of package.
Threatening, intimidating, or abusive behavior will not be tolerated towards any member of staff or the company. Should such incidents take place a member's Package will be immediately suspended and all future payments will be collected immediately.
We reserve the right to prevent access to, or use of, the facilities by anyone deemed to be acting inappropriately or behaving in an unacceptable manner, as determined by GritnCode Management.
As a courtesy to other members, Gym equipment should be wiped down by members after use, and all equipment returned to its correct position.
Any anti-social or offensive behavior will result in the member or guest being immediately evicted from the Facility and their Package canceled.
GritnCode Social Media platforms are intended as a means of creating community, facilitating communications, and providing a forum for the expression of feedback. Inflammatory posts, including any content which is judged by our management at its absolute discretion to consider inappropriate, may be subject to remedial action, including removal of the offending posts, blocking access, and termination of their package as a consequence of serious misconduct.
Good personal hygiene is mandatory, and any client who causes offense will be asked to remedy the offending problem or leave the facility and package may be canceled at GritnCode management's sole discretion.
Sharing Package is strictly not permitted, any member caught sharing Packages or providing non-members with unauthorized access to GritnCode, will be subject to their package being canceled and the remainder of their contract period being billed.
Clients who are accessing GritnCode facility through a complimentary activity – won in a competition, through a GritnCode partnership or other promotion, are also subject to these terms and conditions. GritnCode management reserves the right to cancel a complimentary activity if the terms and conditions are not being adhered to. Clients will still be entitled to their complementary activity but this may have to be used during a non-peak time as per the guidance of GritnCode manager or deferred to a later date.

13. Lockers

The management accepts no responsibility for theft or damage to a client’s personal belongings kept in the lockers or otherwise for any reason whatsoever.
Recording other clients without their permission is strictly prohibited within all areas of the Facility and changing rooms. All clients are requested to ensure that they do not offend any other person when utilizing such equipment within our facility.
The normal hours of operation are as indicated from time to time at the gym entrance and notice board. The management reserves the right to adjust the hours for the purpose of cleaning, decorating, repairs, and special private functions and holidays.

14. Confidentiality and Privacy

Client information is used only for training and wellness purposes.
All data is handled according to GritnCode's Privacy Policy.

15. Behavior and Conduct

Respectful behavior is mandatory.
Offensive behavior, in person or online, may result in membership suspension or termination.

16. Liability and Indemnity

Clients participate at their own risk and must complete health waivers.

17. Cancellations and Penalties

Group sessions must be canceled at least 4 hours in advance.Late changes and no-shows will count as used sessions.
Personal training sessions require minimum 8-hour notice. Only one rescheduling is permitted. Late changes and no-shows will count as used sessions.
No-shows for group training receive a strike. Three strikes = 15-day booking restriction.
Missed or returned payments are subject to AED 200 fee. Continued non-payment may result in full contract billing or collections.

18. Termination and Amendments

Expired sessions cannot be redeemed.
GritnCode reserves the right to update terms at any time. Clients will be notified via email.

18. General Terms

Use of services implies agreement to these terms.
Unauthorized use of GritnCode material is prohibited.
Unauthorized personal training within the facility is not permitted.
Upon successfully becoming a GritnCode client, you will be issued with log-in information to the GritnCode/Technogym App via email.
By visiting the site, you represent, warrant, and covenant that (a) you are at least 18 years old in the UAE (b) The customers using the website who are under the age of 18 in UAE shall not register as a client and shall not transact on or use the website.
GritnCode may terminate this agreement with immediate effect on notice to you if you are in breach of the gym rules or these terms and conditions. In this event, you will be liable to immediately pay all outstanding payments, including an AED 200 penalty administration fee.
Soliciting and selling private personal training sessions or merchandise of any type to any client is prohibited and may result in immediate termination of the package concerned.
The GritnCode management reserves the right to use any individual or group photographs or video of clients and or guests for press or promotional purposes (by GritnCode or our partners) in both online, TV, and print sources.
All clients must abide by the gym rules, which may be amended and/or added to from time to time at the management’s discretion.
Failure by the management to enforce any of their respective rights at any time for any period shall not be construed as a waiver of such rights.
Clients and/or guests are not allowed to photograph or copy any of our facilities’ interior designs, promotional materials, tag lines, themes, or concepts. We reserve the right to proceed with legal action against any client caught distributing, sharing, or supplying such contents to any third-party vendor or competitor.
The GritnCode website may automatically produce search results that reference and/or link to third-party sites throughout the World Wide Web. We have no control over these sites or the content within them. GritnCode does not guarantee, represent, or warrant that the content contained in the sites is accurate, legal, and/or inoffensive. GritnCode does not endorse the content of any third-party site, nor does it make any representation or warranty about these sites, including that they will not contain viruses or otherwise impact your computer. By using the site to search for or link to another site, you agree and understand that you may not make any claim against GritnCode for any damages or losses, whatsoever, resulting from your use of the site to obtain search results or to link to another site.
Complementary trials are limited to residents only and only available on the very first visit. National or similar resident ID must be shown prior to GritnCode complementary trial access. GritnCode has absolute discretion in limiting the times at which trial passes can be used or purchased.
Trials are limited in time, you have 7 days to your session after buying it.

Please read and understand these terms and conditions carefully before participating in any personal training session.

If you have any questions or concerns, please contact us at clientsupport@gritncode.com