Terms & Conditions

1. Introduction Welcome to GritnCode.

These Terms and Conditions govern your use of our services, including personal training, group training, HYROX training, nutrition consultations, reformer Pilates, yoga, and Pilates sessions. They also apply to retail purchases, special events, and introductory offers. By purchasing, booking, or participating in any of our services or activities, you agree to comply with the terms below.

2. Definitions

Company: GritnCode
Client: Individual booking/participating in training sessions
Trainer: Certified personal trainer conducting sessions
Session: A booked personal training, group training, or Hyrox workout session
Recurring Payment: Monthly or term-based subscription charge

3. Booking, Payments & Packages

• All sessions and memberships must be booked through the GritnCode Boutique Gym

• Payments are processed online via a provided link, either by subscription or one-time payment.

• Recurring payments are due monthly or as agreed by package. Failure to pay will incur a AED 200 administration fee. Payments overdue by 30 days may result in full billing of the remaining contract value without notice, and may be referred for prosecution or debt collection.

• No cancellation is permitted before the end of the agreed commitment term.

• All monthly commitments must be paid in full until the end of the term. To discontinue, written notice must be provided at least 14 days before the next billing cycle, Prior to the end of the 3rd month or after the minimum commitment period, otherwise billing will continue month-to-month by default, written notice by email: clientsupport@gritncode.com or via our WhatsApp and filling the Exit Form

• Promo codes and discounts must be applied at the time of purchase, are not combinable, and apply only to consumer accounts. GritnCode may void any promo code or discount without notice.

• Sales tax will be added automatically. Any billing errors must be reported within 1 year for tax refund eligibility.

• Overdue payments may result in suspension or termination of packages.

Package Categories

GritnCode offers the following categories of packages:

Group Training

• Intro: The Leap 4, The Pledge | 3 Weeks

• Flexible: Drop-In 1, Starter 5, Groove 10, Rhythm 15, Elite 25, The Grit 50, Centurion 100

• Commitment Monthly: Start pack 4, Foundation 8, Momentum 12, Transform 16, Thrive 21

• Commitment One-Payment: Evolve 132, Legend 264

• Booster Sessions: Booster Monthly, Booster Commitment

Private Training (PT)

• Intro: Intro, Private Start 2

• Flexible: PT Drop-In 1, PT Starter 5, PT Groove 10, PT Elite 20, PT Grit 50

• Commitment Monthly (3 months): PT Commit 8, PT Drive 12, PT Transform 16

• Commitment Monthly (6 months): PT Elevate 8, PT Sustain 12, PT Advance 16

• Booster Sessions: PT Booster, PT Booster+ Commitment

Nutrition

• Nutrition Leap | 1 Session

• Nutrition Foundation | 30 Days Reguide, Nutrition Drive | 60 Days Realign, Nutrition Performance | 90 Days Reset

Other

• Unlimited group training packages (legacy and promotional)

• Retail purchases and events

4. Personal Training Policies

• All PT sessions must be booked through the Technogym app with payment completed.

• Sessions may be booked up to 10 days in advance.

• Usage requirement: PT sessions must be used within the commitment period. For weekly plans (e.g. 2x, 3x, 4x/week), sessions must be completed in the respective week. Example: 3 PT/week = 12 sessions per month.

• Rollover: Maximum of 2 PT sessions may roll over to the next billing cycle. Rollover applies only upon renewal, not after the final payment.

• Expiry: Flexible PT packages have fixed expiry dates and cannot be extended.

• Freezing:

• 3-month packages → 15 days total

• 6-month packages → 30 days total

• Cancellation: PT sessions must be canceled at least 8 hours prior.

• Booking cutoff: Sessions must be booked at least 3 hours before start time.

• Rescheduling: Not guaranteed, subject to coach approval and availability.

5. Group Training Policies

• All group sessions must be booked via the “GritnCode Boutique Gym”.

• Membership holders may book up to 10 days in advance; flexible package users up to 5 days.

• Entry is not permitted more than 7 minutes after class start.

• Cancellation: Group sessions must be canceled at least 4 hours prior.

• Booking cutoff: Sessions must be booked at least 45 minutes before start time.

Commitment Monthly Packages:

• Foundation 8 & Momentum 12: No freeze. Rollover allowed up to 2 unused sessions per month.

• Transform 16 & Thrive 21: Eligible for 15 days freeze every 90 days. Maximum of 6 unused sessions can be carried forward after the last payment.

• Commitment One-Payment Packages (Evolve 132, Legend 264, including Masdar pre-sale*):

• Freezing allowed:

• Evolve 132 → 30 days + 14 unused sessions after last payment

• Legend 264 → 60 days + 30 unused sessions after last payment

Unlimited Packages:

• Penalty fee AED 40 for late cancellation or no-show

• Maximum 3 bookings per day, 9 bookings per week

Flexible Packages:

Fixed expiry, no extensions.

6. Introductory Packages

• Only one introductory package per client.

• Options:

• The Leap 4: 4 sessions to be used within 14 days, no freeze or extension.

• The Pledge | 3 Weeks: 21-day package of 15 sessions, no freeze, no extension, no guarantee of results. Redeemable only toward mid- or long-term commitment packages.

• Expired intro packages must be redeemed within 7 days of expiry.

7. Nutrition Packages

• Nutrition packages (Elite Intro, Starter, Progress, Transform) follow fixed validity periods.

• Sessions must be used within the package timeframe.

• Freezing or extension not permitted unless otherwise stated in writing.

8. Freeze Policy

• Freezing does not pause billing. Payment continues on schedule, and the freeze period is added after the final payment/expiry.

• Minimum freeze durations:

• 15-day freeze → minimum 7 consecutive days; fee AED 100 applies after 1st freeze.

• 30-day freeze → minimum 10 consecutive days; fee AED 100 applies after 2nd freeze.

• 60-day freeze → minimum 10 consecutive days; fee AED 100 applies after 4th freeze.

All freezing must be submitted through the form: Suspension Form

9. Polar Watch Rental

If provided, Polar heart rate monitors are considered rentals.

These must be returned in good condition after the end of the subscription or package.

Lost or unreturned devices may result in a replacement charge.

10. Waiting List Policy

We do have a waiting list. Priority is given to motivated individuals looking to stay active and fully engage in the GritnCode experience.

You may be informed if you're on the waiting list to ensure we maintain service quality.

Priority will be based on:

/ Existing GritnCode client status

/ Length of time on waiting list

/ Program compatibility

11. Health and Safety

Clients must complete a Par-Q and Screening Form before starting.

Clients must inform trainers of any medical concerns.

Entry is restricted to clients 18 years and older.

11. Trainer Responsibilities

Trainers, including Hyrox-certified staff, will provide coaching and health guidance.

Trainers undergo continuous education and testing.

12. Client Responsibilities & Punctuality

Clients must arrive 10–15 minutes prior to any session.

Late entries will not be allowed after the warm-up window (“5. Group Training Policies”)

Repeated lateness may lead to booking restrictions:

/ 3 Late bookings withing 30 days will lead to 15 days booking strike

/ Cancellation is within 4 hours of the class

13. Dress Code

Modest gym attire and non-marking athletic shoes are required.

Unsuitable footwear is only permitted in the yoga studio.

14. Lockers

Lockers are temporary and for daily use.

Belongings left overnight may be removed and disposed of.

15. Confidentiality and Privacy

Client information is used only for training and wellness purposes.

All data is handled according to GritnCode's Privacy Policy.

16. Behavior and Conduct

Respectful behavior is mandatory.

Offensive behavior, in person or online, may result in membership suspension or termination.

17. Liability and Indemnity

Clients participate at their own risk and must complete health waivers.

18. Cancellations and Penalties

Group sessions must be canceled at least 4 hours in advance.Late changes and no-shows will count as used sessions.

Personal training sessions require minimum 8-hour notice. Only one rescheduling is permitted. Late changes and no-shows will count as used sessions.

No-shows for group training receive a strike. Three strikes = 15-day booking restriction.

Missed or returned payments are subject to AED 200 fee. Continued non-payment may result in full contract billing or collections.

19. Termination and Amendments

Expired sessions cannot be redeemed.

GritnCode reserves the right to update terms at any time. Clients will be notified via email.

20. General Terms

Use of services implies agreement to these terms.

Unauthorized use of GritnCode material is prohibited.

Unauthorized personal training within the facility is not permitted.