Terms & Conditions

1. Introduction Welcome to GritnCode.
These Terms and Conditions govern your use of our services, including personal training, group training, HYROX training, nutrition consultations, reformer Pilates, yoga, and Pilates sessions. They also apply to retail purchases, special events, and introductory offers. By purchasing, booking, or participating in any of our services or activities, you agree to comply with the terms below.

2. Definitions

Company: GritnCode
Client: Individual booking/participating in training sessions
Trainer: Certified personal trainer conducting sessions
Session: A booked personal training, group training, or Hyrox workout session
Recurring Payment: Monthly or term-based subscription charge

3. Booking, Payments & Packages

• All sessions and memberships must be booked through the Technogym app.

• Payments are processed online via a provided link, either by subscription or one-time payment.

• Recurring payments are due monthly or as agreed by package. Failure to pay will incur a AED 200 administration fee. Payments overdue by 30 days may result in full billing of the remaining contract value without notice, and may be referred for prosecution or debt collection.

• No cancellation is permitted before the end of the agreed commitment term.

• All monthly commitments must be paid in full until the end of the term. To discontinue, written notice must be provided at least 14 days before the next billing cycle.

• Promo codes and discounts must be applied at the time of purchase, are not combinable, and apply only to consumer accounts. GritnCode may void any promo code or discount without notice.

• Sales tax will be added automatically. Any billing errors must be reported within 1 year for tax refund eligibility.

• Overdue payments may result in suspension or termination of packages.

I. Package Categories

GritnCode offers the following categories of packages:

a) Group Training

• Intro: The Leap 4, The Pledge | 3 Weeks

• Flexible: Drop-In 1, Starter 5, Groove 10, Rhythm 15, Elite 25, The Grit 50, Centurion 100

• Commitment Monthly: Foundation 8, Momentum 12, Transform 16, Thrive 21

• Commitment One-Payment: Ignite 66, Evolve 132, Legend 264

• Booster Sessions: Booster Monthly, Booster Commitment

b) Private Training (PT)

• Intro: Intro, Private Start 2

• Flexible: PT Drop-In 1, PT Starter 5, PT Groove 10, PT Elite 20, PT Grit 50

• Commitment Monthly (3 months): PT Commit 8, PT Drive 12, PT Transform 16

• Commitment Monthly (6 months): PT Elevate 8, PT Sustain 12, PT Advance 16

• Booster Sessions: PT Booster, PT Booster+ Commitment

c) Nutrition

• Elite Intro, Elite Starter, Elite Progress, Elite Transform

d) Other

• Unlimited group training packages (legacy and promotional)

• Retail purchases and events

4. Services, Workshops & Events
I. Personal Training Policies

• All PT sessions must be booked through the Technogym app with payment completed.

• Sessions may be booked up to 10 days in advance.

• Usage requirement: PT sessions must be used within the commitment period. For weekly plans (e.g. 2x, 3x, 4x/week), sessions must be completed in the respective week. Example: 3 PT/week = 12 sessions per month.

• Rollover: Maximum of 2 unused PT sessions may roll over to the next billing cycle and must be used within 30 days. Rollover applies only upon renewal, not after the final payment.

• Expiry: Flexible PT packages have fixed expiry dates and cannot be extended.

• Freezing: Freezing is only permitted for commitment-based PT packages as per the freeze policy. Flexible PT packages are not eligible for freezing or extension. Up to 15 days for Commitment-based PT

- 3-month package → up to 15 days total freeze (max 4 sessions within the 15 days of freezing)

- 6-month package → up to 30 days total freeze (max 6 sessions within the 30 days of freezing)

• Expiry: After the last payment of a commitment package, any eligible rollover or extension must be used within 15 days, up to a maximum of 6 unused sessions.

• Cancellation: PT sessions must be canceled at least 8 hours prior to the scheduled start time. Late cancellations or no-shows will result in the session being counted as used unless the session is rescheduled and completed within the same billing month with coach approval.

• Booking cutoff: Sessions must be booked at least 3 hours before start time.

• Rescheduling: Not guaranteed, subject to coach approval and availability.

• Flexible Packages: Flexible PT packages have fixed validity dates and cannot be extended under any circumstances. All sessions must be used within the package’s validity period or they will be forfeited. Unused sessions are non-transferable and non-refundable.

• Booster Packages (Personal Training)

/ Booster sessions have a fixed validity of 7 days from purchase.

/ No extension and no rollover are permitted.

/ Any unused sessions after the 7-day period will be forfeited and are non-refundable.

• Non-Transferability

/ All memberships, packages, and sessions are strictly personal and non-transferable.

/ Sessions cannot be shared, transferred, or gifted to another individual.

/ Any attempt to share or transfer sessions may result in immediate suspension or termination of the package without refund.
• Monthly Recurring Payments

/ Commitment-based PT packages are billed monthly over the duration of the agreed commitment term (e.g. 3-month, 6-month).

/ Clients are required to complete all scheduled payments through to the end of their commitment.

/ After the commitment period ends, billing will continue month-to-month by default, unless written cancellation is submitted at least 14 days prior to the next billing cycle.
email: clientsupport@gritncode.com and filling the exit form.

/ Early cancellation, skipped payments, or failed billing attempts may result in administrative penalties, or full contract billing in accordance with GritnCode policies.

Early cancellation of a commitment-based PT package may be granted only in exceptional cases and is subject to management approval.

Acceptable cases include:

a) A doctor’s letter stating that the client is medically unfit for training for a period exceeding 6 months.

b) Relocation: Clients must provide proof of change of residence, showing a new address located more than 30 kilometers from GritnCode.

c) In such cases, GritnCode reserves the right to offer one of the following as a resolution:

i. An extension of the membership for up to 4 months, to allow the client to resume training when able.

ii. Documentation must be submitted in writing, and early termination is not guaranteed.

II. Group Training Policies

• All group sessions must be booked via the Technogym app.

• Membership holders may book up to 10 days in advance; flexible package users up to 5 days.

• Entry is not permitted more than 7 minutes after class start.

• Commitment Monthly Packages:

/ Foundation 8 & Momentum 12: No freeze. Maximum of 2 unused group sessions may roll over to the next billing cycle and to be used within 30 days. Rollover applies only upon renewal, not after the final payment.

/ Transform 16 & Thrive 21:
- Maximum of 2 unused group sessions may roll over to the next billing cycle and must be used within 30 days. Rollover applies only upon renewal, not after the final payment.
- Eligible for 15 days freeze every 90 days. A maximum of 6 unused sessions from the freezing request of the monthly billing cycle may be carried forward and used after the last payment, subject to the package’s freeze and rollover policy.
- Rollover and freeze cannot be combined. Clients may use either rollover or freeze benefits for a given cycle, but not both.

• Commitment One-Payment Packages (Ignite 66, Evolve 132, Legend 264, including Masdar pre-sale*):

/ Freezing allowed:

- Ignite 66 → 15 days + 6 unused sessions after last payment within 15 days

- Evolve 132 → 30 days + 14 unused sessions after last payment within 30 days

- Legend 264 → 60 days + 30 unused sessions after last payment within 60 days

• Unlimited Packages:

/ Penalty fee AED 40 for late cancellation or no-show

/ Maximum 3 bookings per day, 9 bookings per week
/ Freezing allowance:

- 3-month package → up to 15 days total freeze

- 6-month package → up to 30 days total freeze

- 12-month package → up to 60 days total freeze

- Freezing does not pause billing. Payment continues on schedule, and the freeze period is added after the final payment/expiry.

• Flexible Packages: Fixed expiry, no extensions.
• Booster Packages (Group Training)

/ Booster sessions have a fixed validity of 7 days from purchase.

/ No extension and no rollover are permitted.

/ Any unused sessions after the 7-day period will be forfeited and are non-refundable.

• Non-Transferability

/ All memberships, packages, and sessions are strictly personal and non-transferable.

/ Sessions cannot be shared, transferred, or gifted to another individual.

/ Any attempt to share or transfer sessions may result in immediate suspension or termination of the package without refund.
• Monthly Recurring Payments

/ Commitment-based group packages are billed monthly over the duration of the agreed commitment term: 3-month

/ Clients are required to complete all scheduled payments through to the end of their commitment.

/ Early cancellation, skipped payments, or failed billing attempts may result in administrative penalties, or full contract billing in accordance with GritnCode policies.

Early cancellation of a commitment-based group package may be granted only in exceptional cases and is subject to management approval.

Acceptable cases include:

a) A doctor’s letter stating that the client is medically unfit for training for a period exceeding 6 months.

b) Relocation: Clients must provide proof of change of residence, showing a new address located more than 30 kilometers from GritnCode.

c) In such cases, GritnCode reserves the right to offer one of the following as a resolution:

i. An extension of the membership for up to 4 months, to allow the client to resume training when able.

ii. Documentation must be submitted in writing, and early termination is not guaranteed.

III. Introductory Packages

• Only one introductory package per client.

• Options:

/ The Leap 4: 4 sessions to be used within 14 days, no freeze or extension.

/ The Pledge | 3 Weeks: 21-day package of 15 sessions, no freeze, no extension, no guarantee of results. Redeemable only toward mid- or long-term commitment packages.

/ PT Leap | 2 Trial PT: 2 sessions to be used within 7 days, no freeze or extension.

• Expired intro packages must be redeemed within 4 days prior to expiry.

IV. Nutrition Packages

• Nutrition packages (Elite Intro, Starter, Progress, Transform) follow fixed validity periods.

• Sessions must be used within the package timeframe.

• Freezing or extension not permitted unless otherwise stated in writing.

V. Events and Workshops

• Special events, workshops, and community activities may have their own specific terms and conditions, which will be provided at the time of booking.

• General booking, payment, and cancellation policies outlined in these Terms and Conditions continue to apply unless otherwise stated.

5. Freeze Policy

• Freezing does not pause billing. Payment continues on schedule, and the freeze period is added after the final payment/expiry.

• freeze durations:

/ 15-day freeze → minimum 7 consecutive days; fee AED 100 applies on the 2nd freeze.

/ 30-day freeze → minimum 10 consecutive days; fee AED 100 applies after 2nd freeze.

/ 60-day freeze → minimum 15 consecutive days; fee AED 100 applies after 3rd freeze.

6. Polar Watch Rental

If provided, Polar heart rate monitors are considered rentals.

These must be returned in good condition after the end of the subscription or package.

Lost or unreturned devices may result in a replacement charge (AED 400).

7. Waiting List Policy

We do have a waiting list. Priority is given to motivated individuals looking to stay active and fully engage in the GritnCode experience.

You may be informed if you're on the waiting list to ensure we maintain service quality.

Priority will be based on:

/ Existing GritnCode client status

/ Length of time on waiting list

/ Program compatibility

8. Health and Safety

Clients must complete a Par-Q and screening form before starting.

Clients must inform trainers of any medical concerns.

Age Requirements:

/ Entry is generally restricted to clients 18 years and older.

/ Clients 16–17 years old may participate only with written parental or guardian consent.

/ Clients under 16 years old may participate only through Personal Training sessions and with parental or guardian approval.

GritnCode staff are not medical practitioners. Any advice, coaching, or recommendations provided do not replace professional medical care.

Clients are responsible for seeking medical clearance where required and for managing their own health conditions.

9. Suspension / Termination by GritnCode

GritnCode reserves the right to suspend or terminate memberships immediately, without refund, in cases of:

Breach of these Terms and Conditions

Abusive, unsafe, or inappropriate behavior

Misuse of facilities, sessions, or policies (including freeze/rollover misuse or unauthorized training)

10. Trainer Responsibilities

Trainers, including Hyrox-certified staff, will provide coaching and health guidance.

Trainers undergo continuous education and testing.

11. Client Responsibilities & Punctuality

Clients must arrive 10–15 minutes prior to any session.

Late entries will not be allowed after the warm-up window (“5. Group Training Policies”)

Repeated lateness may lead to booking restrictions:

/ 3 Late bookings within 30 days will lead to 15 days booking strike

/ Cancellation is within 4 hours of the class

/ Unlimited Packages:

Penalty fee AED 40 for late cancellation or no-show

12. Dress Code

Modest gym attire and non-marking athletic shoes are required.

Unsuitable footwear is only permitted in the yoga studio.

13. Lockers

Lockers are temporary and for daily use.

Belongings left overnight may be removed and disposed of.

14. Confidentiality and Privacy

Client information is used only for training and wellness purposes.

All data is handled according to GritnCode's Privacy Policy.

15. Behavior and Conduct

Respectful behavior is mandatory.

Offensive behavior, in person or online, may result in membership suspension or termination.

16. Liability and Indemnity

Clients participate in all activities at their own risk and must complete required health waivers.

Clients agree to release, indemnify, and hold harmless GritnCode, its staff, contractors, and partners from any liability for injury, loss, or damage incurred while using services or facilities.

This includes, but is not limited to, injuries sustained during training, events, or the use of equipment.

17. Cancellations and Penalties

Group sessions must be canceled at least 4 hours in advance.Late changes and no-shows will count as used sessions.
Unlimited Packages will be charger a penalty fee of AED 40 for late cancellation or no-show

Personal training sessions require minimum 8-hour notice. Only one rescheduling is permitted. Late changes and no-shows will count as used sessions.

No-shows for group training receive a strike. Three strikes = 15-day booking restriction.

Missed or returned payments are subject to AED 200 fee. Continued non-payment may result in full contract billing, suspension of services, referral to collections, and further action in accordance with applicable UAE laws and regulations.

18. Termination and Amendments

Expired sessions cannot be redeemed.

GritnCode reserves the right to update terms at any time. Clients will be notified via email.

i. Force Majeure and Closures:

In the event of government restrictions, natural disasters, or circumstances beyond GritnCode’s control, services may be adjusted, rescheduled, or temporarily suspended.

Memberships may be extended or frozen at GritnCode’s discretion in such cases, but no refunds will apply.

19. General Terms

Use of services implies agreement to these terms.

Unauthorized use of GritnCode material is prohibited.

Unauthorized personal training within the facility is not permitted.
Refunds and Early Cancellation

/ All purchases, memberships, and packages are non-refundable.

/ Cancellation before the completion of the agreed term or validity period is not permitted.

/ Exceptions apply only in cases of billing error or duplicate charge, in which case adjustments will be made by GritnCode.
Retail Purchases

/ All retail purchases (including apparel, supplements, and merchandise) are final sale.

/ No refunds or exchanges will be offered unless the product is proven defective at the time of purchase.

Please read and understand these terms and conditions carefully before participating in any personal training session.

If you have any questions or concerns, please contact us at clientsupport@gritncode.com